When searching for a pool service company, many people focus on experience first. While experience is important, it’s not everything. Some professionals claim to have decades of experience but still lack the right knowledge or skills. I once met a guy who boasted 40 years in the business—but in reality, he had one year of experience repeated 40 times. That memory keeps me humble about my own 20 years in the industry!

 

So if experience alone isn’t the best indicator, what should you look for?

 

1. Licensed and Insured Professionals

Let’s face it—no one is perfect. But when mistakes happen, a true professional owns up to them and makes things right. If your pool service provider isn’t licensed or insured, a small mistake could turn into a costly repair, and they might just disappear instead of taking responsibility. Think of it like driving—you wouldn’t want uninsured drivers on the road, so why trust an uninsured contractor on your property?

 

2. Reliability & Accountability

One of the most common complaints we hear from new clients is:

"My last pool guy wouldn’t show up regularly!"

 

You deserve someone you can count on. A reliable pool service should provide proof of service, such as chemical readings, adjustments made, and even photo documentation of your pool’s condition after each visit. At Pool Nerds, we make sure our clients always know their pool has been properly cared for by emailing a report of every visit.

 

3. Good Communication

Communication is key, but it can be tough to gauge before hiring a company. A great way to assess this early on is by paying attention to how they handle your initial service quote. Do they:

✅ Confirm your appointment?

✅ Give you an ETA before arriving?

✅ Follow up afterward to answer any questions?

 

If they check these boxes, that’s a great sign that communication is a priority for them.

 

4. More Than Just Cleaning—Comprehensive Pool Care

There’s a big difference between a pool cleaner and a pool technician. A cleaner might keep your water clear, but a true technician monitors your entire pool system and can handle repairs when needed. At Pool Nerds, we take pride in knowing every aspect of pool maintenance, from water chemistry to equipment repairs—so your pool stays in top shape year-round.

 

The Bottom Line

Choosing the right pool service company isn’t just about finding the cheapest option or the company with the most years in business. Look for professionals who are licensed, reliable, communicative, and knowledgeable—because your pool deserves the best care possible. Click below to get Grade A pool service from us, POOL NERDS.